RICHARD EDWARDS/PROFOUND DISCOMFORT ORDER SUPPORT
Please read the available info carefully before contacting us. We appreciate your patience and kindness, which we aim to return as we assist you with your particular such & such.
Please click here to read our order policies, updated August 27, 2022.
These policies apply to orders from both our Bandcamp and Bigcartel stores.
Dust of Retreat vinyl re-press
Dust of Retreat vinyl is currently being sent out to customers.
Please let us know if you do not receive your copy within a month of ordering.
Quarantine Vol. 2 vinyl & bundles
The Richard Edwards Sings the Margot & the Nuclear So and So's Songbook in Quarantine, Volume 2 vinyl and/or bundle that you ordered is shipping now.
The "Drinkin' Bout You" flexi that was part of the Quarantine, Volume 2 deluxe package, and also sold separately, is currently in production. It will be shipped to those who ordered deluxe packages as well as those who ordered it separately as soon as we receive it from manufacturing, which we expect to be in September.
Tell Me More About Evil vinyl re-press
The Tell Me More About Evil soundtrack vinyl is part of a pressing that is nearing completion at our vinyl production plant, which, like many arms of the industry, has felt no small pain from the pandemic and its accompanying effects.
It is currently estimated to ship September 2022.
We handle all ordering and shipping in-house, and do our best to offer accurate delivery estimations. We prepare shipping labels and mailers in advance so that, when the goods hit Richard’s doorstep, he can get your purchase right back out the door to you. We are the very last cog in this machine, though, and have no ability to impact how quickly the previous cogs move (test press approval process, waiting in line for production, freight-shipping the vinyl once it’s been pressed, etc). We appreciate your patience and kindness.
Cassettes
The Buzzard cassette is currently in production and is not yet in our hands. We feel your pain and we apologize.
It is currently estimated to ship autumn 2022.
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The Reserve Vault cassettes are currently in production are not yet in our hands. We feel your pain and we apologize.
They are currently estimated to ship autumn 2022.
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We handle all ordering and shipping in-house, and do our best to offer accurate delivery estimations. We prepare shipping labels and mailers in advance so that, when the goods hit Richard’s doorstep, he can get your purchase right back out the door to you. We are the very last cog in this machine, though, and have no ability to impact how quickly the previous cogs move (test press approval process, waiting in line for production, freight-shipping the vinyl once it’s been pressed, etc). We appreciate your patience and kindness.
The "New Mood" Session vinyl & bundles
The New Mood vinyl and/or bundle packages are completed, and are currently shipping as orders are received.
Let us know if you're missing something, and thanks in advance for providing any and all order information you have. We appreciate your patience and kindness.
Patreon club purchases
Orders for various items that are offered to the Monthly Music Club membership, such as rarity yard sale items and/or other offered deals, generally ship within 2 weeks of purchase, unless it is something that has been noted as currently in production.
Let us know if you're missing something, and thanks in advance for providing any and all order information you have. We appreciate your patience and kindness.